Customer Care Associate - Hippo Education
Hippo Education is on a mission to empower the people of medicine to learn, grow, and thrive by creating education and community. Our hard working and quick-to-laugh crew creates exceptional medical education products through our platform that hosts podcasts, video courses, and more to keep clinicians up-to-date and at their best. We have a team of over 40 with some working at the main studio in Los Angeles while most of us work remotely all across the US. Hippo’s a fantastic place to work and we’re genuinely proud of the impact we have on clinicians and their patients.
As a Customer Care Associate, you will act as the face of the company and work directly with our customers to ensure all of their questions are answered in a comprehensive and timely manner. At Hippo we value our customers and the customer experience more than our bottom line. To be successful in this role, you will need to be an enthusiastic, well-spoken ambassador that genuinely looks out for the interests of our customers.
Key Responsibilities:
- Respond to incoming customer enquiries via email, live chat and phone calls
- Work with the customer care team to identify bugs and escalate appropriately
- Pass along customer feedback to internal teams
- Assist with side projects as needed
Key Attributes:
- Demonstrated verbal and written communication skills
- Strong written and verbal communication skills
- A self-starter with problem-solving ability, analytical skills, and business judgment
- Ability to learn and apply product knowledge to interactions with customers
- An innate desire to help people
Qualifications:
- 2+ years of experience in a customer facing role
- Familiarity with Hubspot or other CRMs a plus
Details:
- Full-time, 40 hours/week
- Fully remote
- Hippo practices a healthy work-life balance and offers flexibility and reasonable hours
- We are dedicated to supporting employees with professional growth and offer opportunities to learn new skills and training.
What we offer*
- Salary Range between $19 and $24 per hour
- Paid time off
- Paid sick leave
- Paid holidays
- Comprehensive medical, pharmaceutical, dental, and vision benefits
- Health savings and flexible spending accounts
- 401(k) savings plan with company match
- Employee Stock Purchase Plan (ESPP)
- Company paid life insurance and disability insurance - subject to eligibility
- Company paid tuition assistance – subject to eligibility and approval
- Employee Assistance Program (EAP)
- Prenatal and adoption assistance
- Additional ancillary programs are available upon benefit enrollment eligibility
*Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.