Manager - Student Account Services - Perdoceo Education Corporation
🔍 Remote
New
General Summary
Oversee day-to-day operation of the student account services team. Work in coordination with Director to lower past due cash via improved processes and operational enhancements. Responsible for developing and coaching of staff members.
Principal Duties & Responsibilities
- Responsible for outlining and implementing the scope of services to be provided to the campuses, defining the business rules under which the services will be conducted
- Address and pursue collections on delinquent student payments
- Prepare reports measuring student accounts levels and collection success
- Develop and maintain performance objectives and corporate accounts receivable goals to ensure minimal bad debt exposure
- Pursue collection of past due accounts and delinquent balances
- Serve as liaison between schools and corporate IT with respect to issues and functionality of the student portal
- Audit methods and procedures of accounts receivable function to improve efficiency
- Standardize school level collection and student account activities when dealing with student balances
- Oversee the successful completion of staff daily tasks including transcript request, book and diploma holds, etc.
- Work with school partners to manage hold groups.
- Other duties as assigned or requested
Qualifications
Education and Experience: Minimum
- Strong customer service skills
- 3+ years’ experience in collection or customer service industry
- Proficient knowledge of MS Word and Excel
Education and Experience: Preferred
- Bachelor’s degree desired
- Ability to write narrative reports and training materials
- Knowledge of Fair Debt Collection Practices Act
Knowledge, Skills and Abilities, Competencies
- Strong orientation towards high-volume, fast paced, time sensitive business operations
- Knowledge of internal control concepts and principles
- Knowledge of financial aid process or experience
- High ethical standards
What we offer*
- Salary Range between $49,600 and $66,100
- Paid time off
- Paid sick leave
- Paid holidays
- Comprehensive medical, pharmaceutical, dental, and vision benefits
- Health savings and flexible spending accounts
- 401(k) savings plan with company match
- Employee Stock Purchase Plan (ESPP)
- Company paid life insurance and disability insurance - subject to eligibility
- Company paid tuition assistance – subject to eligibility and approval
- Employee Assistance Program (EAP)
- Prenatal and adoption assistance
- Additional ancillary programs are available upon benefit enrollment eligibility
*Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.