Workforce Coordinator - Career Education Corporation
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Required Skills
- Experience with Workforce Management Systems (Shift Track or IEX Preferred)
- Experience with utilizing Microsoft Excel
- Experience with utilizing Microsoft Access or other database systems (Microsoft SQL, Oracle, etc.)
- Experience with utilizing Microsoft Word
- Experience with utilizing Microsoft Outlook
- Understanding of Call Center Metrics and Calculations
- Efficient work style and sense of urgency
- Strong organization and interpersonal skills
- Strong communication skills including email, chat, and verbal with front line to Sr. Executive Level management
- Strong time management skills and scheduling skills
- Excellent analytical and problem solving skills
- Ability to work independently or as part of a team
- Ability to present a professional image and demeanor to internal and external customers
Required Experience
-
High School diploma or its equivalent required
- Previous experience in a contact center environment
Preferred
- Bachelor’s Degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)preferred
- Strong analytic skills