Student Loan Coordinator - Career Education Corporation
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Required Skills
- Assist students in understanding and successfully managing their loan obligations
- The primary function of this position is to lower the total student loan defaults by reducing the number of delinquent student loan borrowers and promote student loan financial literacy
- Assist in the ongoing evaluation and revision of established default management procedures for all respective CEC schools SBU
- Contact students at least twice during their grace period to remind students of upcoming student loan payments
- Contact students who become delinquent on their student loans, regarding options to resolve delinquency
- Work in conjunction with designated lenders and guarantors to resolve student loan delinquencies
- Work with designated CEC/SBU Division Schools to coordinate and minimize overall division student loan delinquencies
- Accurately track, reconcile and report on projected cohort default rates on a weekly & monthly basis
- Positively impact the annual cohort default rate by applying proven strategies and providing borrower assistance to minimize the number of borrowers who default on their student loans
- Utilize all available skip tracing techniques available to locate and resolve student loan delinquencies
- Contact a minimum of 50 students weekly, for delinquency resolution, and must resolve minimum 10 delinquencies weekly
- Maintain or reduce overall CEC Cohort Default Rates
- Perform the daily functions of the position in compliance with school policy and federal policy as well as the recommended guidelines in the Fair Debt Collection Practices Act
Required Experience
- Bachelor’s Degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) or equivalent Default Management experience/Collection experience
- Strong orientation towards high-volume, fast-paced, time sensitive business operations
- Successful in maintaining exemplary customer service levels during high growth
- Knowledge of College environment, financial aid office, College retention, and Graduate placement procedures, preferable
- Knowledge of Fair Debt Collection laws, both Federal and State
- Knowledge of Federal Default Management, regulatory requirements preferable