Student Finance Advisor - CTU Colorado Springs

Financial Aid
CTU Colorado Springs
41518 Requisition #
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The primary responsibility is to execute and/or assist with campus student finance processes including student accounts and financial aid.

  • Assist Business Operations Manager to execute finance policies and procedures achieving excellent customer service while continually improving efficiencies.

  • Provide service and consultation with students regarding their accounts and understanding financial aid and charges.  This happens in office or via phone/email.

  • Enforce policies and procedures relating to the campus business office.

  • Comply and assist with internal and external audit requirements including internal controls and regulatory audits.

  • Assist with administration of VA benefits.

  • Perform proactive outreach to assist students with financial aid document completion/collection towards understanding and completion of the packaging process.

  • Responsible for credit balance processes including stipend/refund processing; utilize Campus Tool Kit to assist in Cash Collection, Student Success and Stipend/Refund Queue.

  • Conduct calculations and administration related to scholarships, institutional and state grants and Federal Work Study program.

  • Monitor monthly cash collection and past due cash.

  • Collect student payments, prepare invoices.

  • Responsible for fund collection process within the campus including past due accounts.

  • Monitor past due summary reports for both in-school and out of school students.

  • Provide credit counseling to students including administering personal budget plans.

  • Review monthly Institutional Refund Calculations and Title IV refunds.

  • Assist in bookstore processing, payment posting, opening/closing and issuing course materials to students.  Handle various forms of payment, deposits, receiving inventory, returns and displays.

  • Counsel prospective and current students on financial aid award eligibility, rules and regulations, and over financial borrowing responsibility.

  • Explain financial aid awards to students and review previous borrower information

  • Flexibility with awarding, document review, and other administrative tasks as the business required. Perform other accounts-related functions as needed, as well as assist other departments as needed to ensure quality student experience.

Required Skills:

  • Associate's degree in Business from an institution accredited by an agency recognized by the U.S. Department of Education or international equivalent required (or equivalent experience)

  • Bachelor’s degree in Accounting/Finance from an institution accredited by an agency recognized by the U.S. Department of Education or international equivalent preferred

  • Financial Aid/Student Accounts/Business Office experience strongly preferred

Required Experience:

  • Able to work constructively and communicate effectively with students, faculty, administrators, and other constituents.

  • Analytical and problem solving.

  • Excellent interpersonal skills with customer service orientation.

  • Strong oral and written communication skills.

  • High ethical standards.

  • Proficient knowledge of Excel and Word.

  • Strong orientation towards high-volume, fast-paced, time sensitive business operations.

  • Successful in maintaining exemplary customer service levels during high growth.

  • Knowledge of admissions, financial aid, retention, and placement procedures.

  • Knowledge of default management, regulatory audits.

  • Knowledge of internal control concepts and principles.

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