Operations Project Manager - CTU Colorado Springs

The Operations Project Manager will support critical business operations through reviewing, analyzing, and evaluating key initiatives as identified by the university, providing necessary documentation for projects including timelines and project planning, and driving successful project completion.  This role will serve as the primary point of contact for campus-based operations including campus-based course scheduling; managing the operations for in-person lectures; supporting the Colleges and Academic teams in regards to courses, lectures, faculty scheduling, and other operational needs; and collaborating with team across campuses to ensure operations are running as needed as well as support online project management for Academic Operations. The Operations Project Manager will support critical business operations through reviewing, analyzing, and evaluating key initiatives as identified by the university, providing necessary documentation for projects including timelines and project planning, and driving successful project completion.  This role will serve as the primary point of contact for campus-based operations including campus-based course scheduling; managing the operations for in-person lectures; supporting the Colleges and Academic teams in regards to courses, lectures, faculty scheduling, and other operational needs; and collaborating with team across campuses to ensure operations are running as needed as well as support online project management for Academic Operations.

Principal Duties & Responsibilities

• Serve as the primary point of contact for in-person campus-based operation projects and support as needed
• Document tasks for assigned projects including timelines, project plans, reporting & analysis, summary notes, and other items as required
• Drive an on-time and orderly workflow, holding individuals accountable to milestones and agreements
• Track and analyze project performance, including:
  • Monitoring project progress based on major milestones
  • Meeting with project stakeholders to review project recommendations
• Support stakeholder communications which includes:
  • Working with Director of Academic Operations to determine the information and communications needs of stakeholders (e.g., who needs what information, when they need it, and how will it be given to them)
  • Making needed information available to stakeholders
• Assess risk to projects of high-importance and on the collection of projects which includes:
  • Identifying, analyzing, and responding to project risk
  • Determining risks likely to affect projects and escalating as needed with necessary documentation
  • Tracking identified risks, monitoring residual risks, identifying new risks, executing risk plans and evaluating their effectiveness in reducing risk
• Integrate projects to provide proper and adequate coordination of the linkages between them
• Assist in the development of training, internal and external, for project rollouts for new features, operational changes, and other identified areas as needed
• Act as an additional level of support and point of contact for project rollouts to staff, faculty, and other affected groups, and the primary point of contact for campus project rollouts
• Identify and partner with key internal groups necessary for project success
• Meet project related commitments on time and with the highest standards of quality
• Communicate clearly and effectively in both verbal and written formats
• Create and maintain positive, productive working relationships with peers and other staff
• Developing and ensuring compliance to Standard Operating Procedures (SOP)
• Support other needs as identified by the business