Ombudsman - AIU Online

Knowledge, Skills and Abilities, Competencies

• The Ombudsman provides strategic leadership for the Office of Ombudsman across the system.
• The Ombudsman proactively seeks to create a campus environment in which potential conflict situations are avoided and conflict situations that may develop can be de-escalated.
•  The Ombudsman should seek to facilitate suggestions about campus improvements and bring those to the attention of university leaders, as well as answer student inquiries and serve as a liaison between the student and University departments or employees where communication has broken down or is not moving towards resolution.  
• The Ombudsman helps to provide students with information about University policies, regulations, and procedures and if problems occur, facilitates and guides the student through the University grievance process when appropriate.

Education and Experience:  Minimum

·       Conflict Resolution and/or Mediation skills and experience.

·       Minimum of five years management or leadership experience is required.

·       Terminal Degree required.

·       Knowledge of federal, state and accreditation regulations applicable to the education industry (ADA, Title IX, FERPA, etc).

·       Ability to think and plan strategically.

·       Effective written and verbal communication skills.

·       Strong organizational and follow-through skills.

·       Coaching/Active Listening skills.

·       Ability to collaborate effectively within all levels of an organization.

·       Experience with data collection and reporting to support data-driven decision making.

·       Detail oriented and analytical while managing multiple projects and priorities simultaneously.

What we offer*

• Salary Range between $75,400 and $105,000 annually
• Paid time off
• Paid sick leave
• Paid holidays
• Comprehensive medical, pharmaceutical, dental, and vision benefits
• Health savings and flexible spending accounts
• 401(k) savings plan with company match
• Employee Stock Purchase Plan (ESPP)
• Company paid life insurance and disability insurance - subject to eligibility
• Company paid tuition assistance – subject to eligibility and approval
• Employee Assistance Program (EAP)
• Prenatal and adoption assistance
• Additional ancillary programs are available upon benefit enrollment eligibility

*Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.