Ombudsman - AIU Online

Knowledge, Skills and Abilities, Competencies

• The Ombudsman proactively seeks to create a campus environment in which potential conflict situations are avoided and conflict situations that may develop can be de-escalated.
• The Ombudsman should seek to facilitate suggestions about campus improvements and bring those to the attention of the Office of the President, as well as answer student inquiries and serve as a liaison between the student and University departments or employees where communication has broken down or is not moving towards resolution.
• The Ombudsman helps to provide students with information about University policies, regulations, and procedures and if problems occur, facilitates and guides the student through the University grievance process when appropriate.

Education and Experience:  Minimum

• Conflict Resolution
• Excellent communication skills
• Knowledge of University policies and procedures
• Strong organizational skills
• Coaching/Active Listening
• Knowledge of federal, state and accreditation regulations applicable to the education industry
• Ability to communicate effectively within all levels of an organization
• Exceptional follow-through skills
• Very detail oriented and analytical
• Experience in working in a regulated business/industry is highly preferred
• Minimum of five years management experience is required
• Master’s Degree in a related area

What we offer*

• Salary Range between $100,000.00 and $100,600.00
• Paid time off
• Paid sick leave
• Paid holidays
• Comprehensive medical, pharmaceutical, dental, and vision benefits
• Health savings and flexible spending accounts
• 401(k) savings plan with company match
• Employee Stock Purchase Plan (ESPP)
• Company paid life insurance and disability insurance - subject to eligibility
• Company paid tuition assistance – subject to eligibility and approval
• Employee Assistance Program (EAP)
• Prenatal and adoption assistance
• Additional ancillary programs are available upon benefit enrollment eligibility

*Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.