Manager Student Success - CTU Online (Schaumburg, IL)

Competencies

• Drive results:  can be counted on to meet and exceed goals appropriately and successfully, consistently a top performer, modeling correct behaviors and process execution

• Customer Focus: dedicated to student development and success, establishes and maintains effective relationships with students and earns their trust and respect, exceptional counseling, coaching and mentoring skills

• Self-Knowledge: knows personal strengths, weaknesses, opportunities and limits

• Managing Vision & Purpose: communicates compelling and inspired vision or sense of core purpose.  Can inspire and motivate entire units or organizations.

• Building Effective Teams: defines success in terms of the whole team and creates a feeling of belonging in the team.

• Developing Direct Reports: provides challenging and stretching tasks and assignments by constructing compelling development plans and executing them.

• Confronting Direct Reports: deals will problem direct reports firmly and in a timely manner

• Managing & Measuring Work: clearly assigns responsibility for tasks and decisions while monitoring process, progress and results.

• Learning on the Fly: learns quickly and open to change

• Interpersonal Savvy: builds appropriate rapport as well as constructive and effective relationships

Education and Experience: Minimum

• Bachelor’s degree from an institution accredited by an agency recognized by the U.S. Department of Education required. Master’s preferred.

•  1-2 years of work experience managing staff with a direct reporting relationship

• 3+ years working in a customer service or learning and academic services area

• Background in managing and evaluating processes and personnel using data

• Proven ability to develop and conduct presentations for diverse audiences 

Preferred

• Master’s Preferred from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)

• 5 + years of experience with leading student advising in a fast paced, post-secondary education environment.

• 3 + years of experience leading a team