Manager Financial Aid - VA - CTU Colorado Springs

Knowledge, Skills and Abilities, Competencies

• Strong interpersonal skills with an ability to interact well with all levels of management and an ability to bring together varying points of view to make complex decisions

• Strategic:  Creative thought leader with an ability to innovate with the utilization of technology

• Ethics and Integrity:  Behaves in a fair and ethical manner toward others; instills mutual trust and confidence; demonstrates a sense of corporate responsibility; acts with honesty and integrity

• Continuous Learning:  Hones and improves level of knowledge and skills through education and training

• Teamwork and Collaboration:  Works with people in such a manner as to build high morale and group commitment to goals and objectives

• Communication (Spoken & Written);  Able to clearly present information through the spoken word;  influences or persuades others through oral presentation in positive or negative circumstances; listens well; able to write clearly and effectively present ideas and to document activities; to read and interpret written information

• Customer Focus:  Cultivates a positive customer service relationship and two-way communication; identifies and understands the needs wants, and expectations of customers, whether internal or external; delivers products and services that meet customer expectations

• Continuous Improvement:  Continuously seeks and encourages others to seek opportunities for different and innovative approaches to address organizational problems and opportunities; facilitates the use of knowledge or help from outside the workplace, from the larger organization, or outside the organization to identify potential problems or improvement opportunities; advocates the need for self or others to seek a better way to address work-process issues

   

  Education and Experience:  Minimum

   

• Bachelor’s Degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) or equivalent experience

• 1 - 2 years of Student Finance experience

• 1 - 2 years of VA certification experience

Education and Experience:  Preferred

• 3 - 5 years of Student Finance experience

• 3 - 5 years of VA certification experience