Live Chat Advisor - CTU Online

Required Skills

• Excellent keyboarding and PC skills (Word, Excel,) skills. Minimal errors expected.
• Strong grammar and spelling skills.
• Excellent time management, organization, and written communication skills.
• Ability to use discretion and independent judgment to solve student problems and assess needs and recommend solutions.
• Knowledge of all applicable federal and state regulations and all accrediting agencies standards and requirements related to admissions.
• Excellent computer skills – experience with Microsoft (WORD, Excel, Outlook) required
• Demonstrable organizational and time management skills – ability to multi-task
• Ability to achieve success individually and as part of a team in a highly structured, well-defined work environment
• Possesses excellent verbal communication skills and outstanding written communication skills
• Persistence combined with a positive attitude and approach to work and others – self-motivating work style
• Mature, positive and collaborative interpersonal skills
• Possesses a thorough understanding of all applicable school systems and tools, and uses them effectively: the Inquiry Management System, Program Central, Slideshow, Virtual Campus, Stitch-in Site, ADM, Ellen, IEX, and PeopleSoft.
• Possesses a thorough and demonstrable level of knowledge of school programs.
• Possesses a deep understanding of the school’s knowledge and accreditation standards.
• Successfully completes admissions certification, compliance and product knowledge checks.
• Ability to work under pressure in a fast paced environment and achieve goals.

Required Experience

• High School Diploma or GED from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
• 2 years experience in customer service/support with data entry

Preferred

• Associates or Bachelors Degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
• 6 months of Admissions experience
• 2 years Campus Management