Live Chat Advisor - CTU Online

Knowledge, Skills and Abilities, Competencies

• Excellent keyboarding and PC skills (Word, Excel, and Outlook).

• Strong grammar and spelling skills.

• Strong judgment and ability to find solutions to complex problems in a timely manner.

• Knowledge of all applicable federal and state regulations and all accrediting agencies standards and requirements related to Higher Education.

• Ability to be successful individually, and as a team member.

• Positive attitude, mature, and able to present one’s self in a professional manner.

• Possesses a thorough understanding of all applicable school systems and tools.

• Obtain a deep understanding of all CTU programs, policies, and accreditation.

• Successfully completes admissions training, compliance, and product knowledge checks.

• Ability to work under pressure in a fast paced environment while providing a high level of service.

Education and Experience:  Minimum

• High School Diploma or its equivalent

• 1-2 years of experience in customer service

Education and Experience:  Preferred

• Associate degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)

• 1 year of admissions experience

• Data entry experience