Campus Director Admissions - CTU Colorado Springs
Provides strategic leadership in the admissions process and management of admission advisors. Ensures compliance of application lifecycle of the prospective student throughout the completion of first session.
- Ensures the highest ethical standards of the profession are upheld in the recruitment of students.
- Provides overall direction and supervision of a staff with different job responsibilities and skill levels while demonstrating effective leadership in training, motivating, counseling and accountability.
- Assists in hiring staff and training, supervising, and replacing staff as needed to ensure qualitative and quantitative objectives are achieved in the Admissions process
- Ensures consistent operation of team of admissions advisors in accordance with all school policies and procedures, all applicable federal and state regulations and all accrediting agencies’ standards and requirements
- Provides management accurate daily performance reports related to enrollment and future start populations
- Performs adequate checks and balances in Admissions process to compliancy with the admissions process.
- Ensures timely completion of employees’ performance reports.
- Manages the performance of the staff of admissions advisors through various reports.
- Enforces training and the regular and consistent use of:
- Phone Scripts
- Student Interviewing Questionnaire
- Telephone Techniques
- Product Knowledge
- Internal and External Customer Relations Training
- Manages to all of the schools policies, procedures, integrity, and ethical standards
- Build effective departmental relationships across the university.
- Takes complete and final responsibility and accountability for assigned team’s monthly goals
- Assumes full responsibility for all student starts and retention with achievement or over-achievement of budgeted starts.
- Connects individual contributions with organizational and departmental goals to develop team commitment and motivate team members
- Contributes to decision-making, institutional effectiveness and strategic planning at the location
- Performs other duties as assigned
Required Skills
- Strong knowledge of Excel and Word applications
- Knowledgeable of all applicable federal and state regulations and all accrediting agencies standards and requirements relating to admissions
- Complete knowledge of admission’s process
- Organizational and time management skills
- Extraordinary telephone, interpersonal, communication skills – oral and written, interviewing and follow-up skills required
- Ability to work under pressure and ability to interact with students and parents
- Goal driven, results oriented ability required
- Must be available to work shifts including evenings, weekends and holidays
- Coaching and mentoring team members
- Providing timely, constructive feedback which promotes problem solving and fosters mutual respect
- Expanding capabilities by helping others work through challenges
- Supporting employee morale by recognizing and reinforcing positive behaviors
- Continuous and direct monitoring of advisors and being accountable for advisor behavior
Required Education and Experience
- Bachelor’s degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
- 3-5 years of Admissions Experience
- 3+ years relationship/consultative sales/recruitment experience (admissions experience preferred)
- Knowledge of the educational environment, and the ability to interface with faculty and administration on all levels
Preferred Education and Experience
- Master’s degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
- Proven administrative and leadership skills
What we offer*
- Salary Range between $75,400 and $100,000
- Paid time off
- Paid sick leave
- Paid holidays
- Comprehensive medical, pharmaceutical, dental, and vision benefits
- Health savings and flexible spending accounts
- 401(k) savings plan with company match
- Employee Stock Purchase Plan (ESPP)
- Company paid life insurance and disability insurance - subject to eligibility
- Company paid tuition assistance – subject to eligibility and approval
- Employee Assistance Program (EAP)
- Prenatal and adoption assistance
- Additional ancillary programs are available upon benefit enrollment eligibility
*Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.