Associate Site Operations Technician - CTU Denver
Knowledge, Skills and Abilities, Competencies
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Ability to manage incident and request queues
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Ability to participate in technical projects and technical teams
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Strong customer service, interpersonal and communication skills.
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Excellent troubleshooting capabilities
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Strong working knowledge of desktop systems
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Knowledge of various types of hardware and software
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Basic understanding of ITIL Framework
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Ability to learn and take direction from peers
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Ability to multi-task and prioritize
Education and Experience: Minimum
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Two year college degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) or equivalent experience required
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1 year IT Desktop support experience
Education and Experience: Preferred
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Bachelor Degree in a Technology related field from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
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1 + years IT experience