Associate Director Student Success - CTU Online

Knowledge, Skills and Abilities, Competencies

Competencies

• Drive results:  can be counted on to meet and exceed goals appropriately and successfully, consistently a top performer, modeling correct behaviors and process execution

• Customer Focus: dedicated to student development and success, establishes and maintains effective relationships with students and earns their trust and respect, exceptional counseling, coaching and mentoring skills

• Self-Knowledge: knows personal strengths, weaknesses, opportunities and limits

• Managing Vision & Purpose: communicates compelling and inspired vision or sense of core purpose.  Can inspire and motivate entire units or organizations.

• Building Effective Teams: defines success in terms of the whole team and creates a feeling of belonging in the team.

• Developing Direct Reports: provides challenging and stretching tasks and assignments by constructing compelling development plans and executing them.

• Confronting Direct Reports: deals will problem direct reports firmly and in a timely manner

• Managing & Measuring Work: clearly assigns responsibility for tasks and decisions while monitoring process, progress and results.

• Learning on the Fly: learns quickly and open to change

• Interpersonal Savvy: builds appropriate rapport as well as constructive and effective relationships

Knowledge

• Background in managing and evaluating processes and personnel using data

• Knowledge of online delivery methods and effective communication in both traditional and online educational forums is essential

• Knowledge of college student development and student success theory and/or experience working with students from orientation to graduation, non-traditional student populations, student advising, or undergraduate retention.

• Proven ability to develop and conduct presentations for diverse audiences

Education and Experience:  Minimum

• Bachelor’s Degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)

• 5 + years of working in a customer service or learning and academic services area

• 2 + years of management experience (with a direct reporting relationship  of 10 or more)

Education and Experience:  Preferred

• Master’s Preferred from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)

• 5 + years of experience with leading student advising in a fast paced, post-secondary education environment.

• 3 + years of experience leading a team