Associate Director Student Success - CTU Online (Schaumburg IL)

Student Services
CTU Online
40938 Requisition #
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Knowledge, Skills and Abilities, Competencies





  • Drive results:  can be counted on to meet and exceed goals appropriately and successfully, consistently a top performer, modeling correct behaviors and process execution

  • Customer Focus: dedicated to student development and success, establishes and maintains effective relationships with students and earns their trust and respect, exceptional counseling, coaching and mentoring skills

  • Self-Knowledge: knows personal strengths, weaknesses, opportunities and limits

  • Managing Vision & Purpose: communicates compelling and inspired vision or sense of core purpose.  Can inspire and motivate entire units or organizations.

  • Building Effective Teams: defines success in terms of the whole team and creates a feeling of belonging in the team.

  • Developing Direct Reports: provides challenging and stretching tasks and assignments by constructing compelling development plans and executing them.

  • Confronting Direct Reports: deals will problem direct reports firmly and in a timely manner

  • Managing & Measuring Work: clearly assigns responsibility for tasks and decisions while monitoring process, progress and results.

  • Learning on the Fly: learns quickly and open to change

  • Interpersonal Savvy: builds appropriate rapport as well as constructive and effective relationships





  • Background in managing and evaluating processes and personnel using data

  • Knowledge of online delivery methods and effective communication in both traditional and online educational forums is essential

  • Knowledge of college student development and student success theory and/or experience working with students from orientation to graduation, non-traditional student populations, student advising, or undergraduate retention.

  • Proven ability to develop and conduct presentations for diverse audiences



Education and Experience:  Minimum



  • Bachelor’s Degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)

  • 5 + years of experience in an education related or service related role

  • 3 + years of management experience (with a direct reporting relationship  of 10 or more)


Education and Experience:  Preferred



  • Master’s Preferred from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)

  • 5 + years of experience with leading student advising in a fast paced, post-secondary education environment.

  • 3 + years of experience leading a team


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