Admissions Advisor - California Southern University
The National Admissions Advisor, entry-point position, will interface with prospective students in support of their decision to attend/select school. In addition to communicating the philosophy and features of the school and serving as an advocate for prospective students, a National Admissions Advisor must meet the school’s quantitative and qualitative goals and objectives, as established, in an accurate, professional, and compliant/ethical manner using school-approved admissions processes and procedures.
- Responsible for developing, managing and meeting action plans in order to obtain personal and departmental student population objectives
- Evaluate monthly activity against standards and personal inquiry goals
- Professionally assists prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements.
- Conduct telephone interviews and e-mail correspondence to identify student prospects to determine their educational needs, concerns and interests.
- Develop a rapport with prospective students and maintain contact with them frequently.
- Partners with departments outside of Admissions including Financial Aid, and Academics to ensure the delivery of a high level of service to every student including degree programs.
- Consistently operates within, and is measured with respect to, the school’s expected behaviors: Execution, Communication/Feedback and Professionalism.
- Ensure compliance with applicable University policies and procedures.
Other Duties as Assigned or Requested
- Willingness to work nights, weekends, and holidays.
- Ability to work in a fast-paced environment
- Ability to remain flexible and easily adapt to changes in work environment or schedule.
- Advisors provide a positive, professional impression for students and staff on the phone and via email.
- Ability to handle multiple tasks and meet deadlines as well as communicate effectively with individuals from diverse backgrounds.
- Ability to achieve success individually and as part of a team in a highly structured and regulated work environment
Required Skills
- Basic computer skills – experience with Microsoft (WORD, Excel, Outlook) preferred
- Possesses excellent verbal communication skills, particularly telephonic – and good written communication skills
- Persistence combined with a positive attitude and approach to work and others – self-motivating work style
- Mature, positive and collaborative interpersonal skills
- Learns to effectively utilize all applicable school systems, databases and tools effectively.
- Entry point position with the ability to grow within the organization.
Required Education and Experience
-
High School diploma or its equivalent required
- Entry level experience in sales and/or customer service
Preferred Education and Experience
- College degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
- 1-2 years’ experience in sales and/or customer service
- Post-secondary Higher Education admissions experience
Minimum Internet Requirements
- Broadband Internet Download Speed of 25Mbps or greater
- Broadband Internet Upload Speed of 3Mbps or greater
Recommended Internet
- Broadband Internet Download Speed or 100Mbps or greater
- Broadband Internet Upload Speed of 10Mbps or greater
What we offer*
- Salary Range between $20 and $25 per hour
- Paid time off
- Paid sick leave
- Paid holidays
- Comprehensive medical, pharmaceutical, dental, and vision benefits
- Health savings and flexible spending accounts
- 401(k) savings plan with company match
- Employee Stock Purchase Plan (ESPP)
- Company paid life insurance and disability insurance - subject to eligibility
- Company paid tuition assistance – subject to eligibility and approval
- Employee Assistance Program (EAP)
- Prenatal and adoption assistance
- Additional ancillary programs are available upon benefit enrollment eligibility
*Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.