Academic Advising Operations Manager - AIU Online-

Knowledge, Skills and Abilities, Competencies

• In-depth knowledge of Microsoft office products and an ability to create new innovative reporting

• Results driven  

• The ability to take an investigative approach to data and student performance with the goal of improving advising strategy and student success outcomes.

• Excellent PC skills and other clerical skills (phone skills, typing, filing)

• Working knowledge of Microsoft Office software especially Excel

• Working knowledge of CVUE, CMS, ECAS, SharePoint, SAW

• Ability to manage and break down large amounts of data

• Ability to multi-task

• Effective organizational skills and ability to adjust on the fly with data requests

• Strong problem solving skills and task management are essential

• Skills to establish and maintain effective relationships

• Excellent verbal and written communication skills 

Education and Experience:  Minimum

• Bachelor’s degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)

• Minimum 2 years’ experience in Academic Advising Management

Education and Experience:  Preferred

• Master’s degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)

• Minimum 2 years’ Academic Advising Management and experience in statistical analysis and data reporting