Will supervise a team of live chat Specialist who are responsible for answering all incoming chats through the online chat system for CTU. Promotes a student centered philosophy both internally and externally, in a professional and timely manner that supports achievement of the SBU’s goals and objectives. Also responsible for covering shift hours during employee absences/paid time off.
Primary responsibility is to generate inquires/appointments with prospective students for the CTU Admission Department, and direct all current students to the appropriate contacts using the live Person Technology
Upholds all CEC, CTU policies and procedures, integrity, and ethical standards
Supports achievement of the SBU`s goals and objectives
Supervise team of live chat Night Advisors
Provide all necessary/required reports to the Director of Admissions and SBU leadership
Collaborate with Director of Admissions to ensure seamless delivery of outstanding student service
Performs other duties as assigned by the Director of Admissions
Excellent verbal and written communication skills
Exceptional organizational and time management skills
Clear understanding of the sales/admissions process
Outstanding customer service, management, and leadership skills
Excellent listening skills
High School Diploma or the equivalent from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent). BS/BA preferred.
1 year management experience preferred
1year Admissions or Sales experience preferred
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