Supervisor Live Chat - CTU Online

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Admissions & Enrollment
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CTU Online
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39294 Requisition #
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Will supervise a team of live chat Specialist who are responsible for answering all incoming chats through the online chat system for CTU. Promotes a student centered philosophy both internally and externally, in a professional and timely manner that supports achievement of the SBU’s goals and objectives. Also responsible for covering shift hours during employee absences/paid time off.
  • Primary responsibility is to generate inquires/appointments with prospective students for the CTU Admission Department, and direct all current students to the appropriate contacts using the live Person Technology
  • Upholds all CEC, CTU policies and procedures, integrity, and ethical standards
  • Supports achievement of the SBU`s goals and objectives
  • Supervise team of live chat Night Advisors
  • Provide all necessary/required reports to the Director of Admissions and SBU leadership
  • Collaborate with Director of Admissions to ensure seamless delivery of outstanding student service
  • Performs other duties as assigned by the Director of Admissions
Required Skills
  • Excellent verbal and written communication skills
  • Exceptional organizational and time management skills
  • Clear understanding of the sales/admissions process
  • Outstanding customer service, management, and leadership skills
  • Excellent listening skills
  • Goal driven
Required Experience
  • High School Diploma or the equivalent from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent). BS/BA preferred.
  • 1 year management experience preferred
  • 1year Admissions or Sales experience preferred

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