Student Success Coach - CTU Online

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Student Services
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CTU Online
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39041 Requisition #
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As a student success coach, you will act as the coach and mentor for students throughout their program. You will be there to inspire, motivate, and challenge them. You will support enrollment, student development and retention services while ensuring high quality learning in accordance with school and company policies and procedures and federal, state and regional regulatory requirements and accreditation standards. This position is not a remote job function. All work is conducted at our Schaumburg, IL corporate location.

Responsibilities:
  • Manage cohort of students and coach through degree program
  • Coach and inspire students with life or other circumstances to ensure online course attendance
  • Encourage and support students as they gain the skills and knowledge necessary for success
  • Provide a trusting environment where students can share their thoughts, aspirations, concerns, and interests
  • Provide students with the available resources to aid with their success here at the university
  • Act as the student liaison between other departments
  • Possess a thorough understanding of university policies, procedure, requirements, and effectively communicating them to students
  • Perform other duties as assigned
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Required Skills
  • Exceptional counseling, coaching and mentoring skills
  • Commitment to student development and success
  • Encompass creative problem solving capabilities
  • Ability to drive results and meet team/department goals
  • High level of interpersonal and communication skills
  • Ability to work independently as well as function as part of a team
  • Able to multi-task efficiently and effectively
 
Required Experience
  • Bachelor’s Degree from an institution accredited by an agency recognized by the U.S. Department of Education (or International Equivalent) required
  • 2-3 years’ experience in academic/admissions support/ human services/and counseling field required
  • Prior knowledge of academic policies and procedures preferred

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