National Admissions Consultant - CTU Online

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Admissions & Enrollment
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CTU Online
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39404 Requisition #
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The National Admissions Consultant, entry-point position, will interface with prospective students in support of their decision to attend/select school.  In addition to communicating the philosophy and features of the school and serving as an advocate for prospective students, a National Admissions Consultant must meet the school’s quantitative and qualitative goals and objectives, as established, in an accurate, professional, and compliant/ethical manner using school-approved admissions processes and procedures.
  • Responsible for developing, managing and meeting action plans in order to obtain personal and departmental student population objectives
  • Evaluate monthly activity against standards and personal inquiry goals
  • Professionally assists prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements.
  • Conduct telephone interviews and e-mail correspondence to identify student prospects to determine their educational needs, concerns and interests.
  • Develop a rapport with prospective students and maintain contact with them frequently.
  • Partners with departments outside of Admissions including Financial Aid, and Academics to ensure the delivery of a high level of service to every student including degree programs.
  • Consistently operates within, and is measured with respect to, the school’s expected behaviors: Execution, Communication/Feedback and Professionalism.
  • Ensure compliance with applicable University policies and procedures.
Other Duties as Assigned or Requested
  • Willingness to work nights, weekends, and holidays.
  • Ability to work in a fast-paced environment
  • Ability to remain flexible and easily adapt to changes in work environment or schedule.
  • Advisors provide a positive, professional impression for students and staff on the phone and via email.
  • Ability to handle multiple tasks and meet deadlines as well as communicate effectively with individuals from diverse backgrounds.
  • Ability to achieve success individually and as part of a team in a highly structured and regulated work environment

 

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Required Skills
  • Basic computer skills – experience with Microsoft (WORD, Excel, Outlook) preferred
  • Possesses excellent verbal communication skills, particularly telephonic – and good written communication skills
  • Persistence combined with a positive attitude and approach to work and others – self-motivating work style
  • Mature, positive and collaborative interpersonal skills
  • Learns to effectively utilize all applicable school systems, databases and tools effectively.
  • Entry point position with the ability to grow within the organization.
Required Education and Experience
  • High School diploma or its equivalent required
  • 5+ Years of experience in  sales and/or customer service
  • 2+ Years of experience in Post-Secondary Higher Education Admissions
Preferred Education and Experience
  • College degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)

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