Provides strategic leadership in the admissions process and management of admission advisors. Ensures compliance of application lifecycle of the prospective student throughout the completion of first session.
Ensures the highest ethical standards of the profession are upheld in the recruitment of students.
Provides overall direction and supervision of a staff with different job responsibilities and skill levels while demonstrating effective leadership in training, motivating, counseling and accountability.
Assists in hiring staff and training, supervising, and replacing staff as needed to ensure qualitative and quantitative objectives are achieved in the Admissions process
Ensures consistent operation of team of admissions advisors in accordance with all school policies and procedures, all applicable federal and state regulations and all accrediting agencies’ standards and requirements
Provides management accurate daily performance reports related to enrollment and future start populations
Performs adequate checks and balances in Admissions process to compliancy with the admissions process.
Ensures timely completion of employees’ performance reports.
Manages the performance of the staff of admissions advisors through various reports.
Enforces training and the regular and consistent use of:
Student Interviewing Questionnaire
Internal and External Customer Relations Training
Manages to all of the schools policies, procedures, integrity, and ethical standards
Build effective departmental relationships across the university.
Takes complete and final responsibility and accountability for assigned team’s monthly goals
Assumes full responsibility for all student starts and retention with achievement or over-achievement of budgeted starts.
Connects individual contributions with organizational and departmental goals to develop team commitment and motivate team members
Contributes to decision-making, institutional effectiveness and strategic planning at the location
Performs other duties as assigned
Strong knowledge of Excel and Word applications
Knowledgeable of all applicable federal and state regulations and all accrediting agencies standards and requirements relating to admissions
Complete knowledge of admission’s process
Organizational and time management skills
Extraordinary telephone, interpersonal, communication skills – oral and written, interviewing and follow-up skills required
Ability to work under pressure and ability to interact with students and parents
Goal driven, results oriented ability required
Must be available to work shifts including evenings, weekends and holidays
Coaching and mentoring team members
Providing timely, constructive feedback which promotes problem solving and fosters mutual respect
Expanding capabilities by helping others work through challenges
Supporting employee morale by recognizing and reinforcing positive behaviors
Continuous and direct monitoring of advisors and being accountable for advisor behavior
Required Education and Experience
Bachelor’s degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
3-5 years of Admissions Experience
3+ years relationship/consultative sales/recruitment experience (admissions experience preferred)
Knowledge of the educational environment, and the ability to interface with faculty and administration on all levels
Preferred Education and Experience
Master’s degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
Proven administrative and leadership skills
Previous Job Searches
Create and manage profiles for future opportunities.